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Privacy & Security

Front Gate Solutions, Inc, a Texas corporation ("Front Gate Solutions") and together with Front Gate Tickets (d/b/a for Front Gate Solutions) and its subsidiaries, affiliated entities, and required service providers (collectively referred to herein as "Front Gate"), the owner and operator of the Sites located at www.FrontGatetickets.com and online stores created for clients of Front Gate Solutions (collectively, the "Sites"), have created this Privacy+Security Policy in order to demonstrate our firm commitment to the privacy of your Personal Information. For purposes of this policy, "Personal Information" shall mean any information that can identify an individual directly or through other reasonably available means, and will not include information deemed not to be personal in accordance with applicable law." The following discloses our information gathering and dissemination practices for the Sites. This policy describes:

  1. Consent
  2. What Personal Information Front Gate collects.
  3. How Front Gate and its business partners use the information.
  4. What Personal Information third parties receive from or collect through the Sites.
  5. What choices are available to users regarding collection, use and distribution of their Personal Information.
  6. What types of security procedures are in place to protect the loss, misuse or alteration of Personal Information under Front Gate control.
  7. How users can access and/or correct any inaccuracies in their Personal Information.
  8. Changes in Front Gate's Policy

If users have questions or concerns regarding this policy, they should contact Front Gate Customer Assistance by using the contact form found by clicking here, call us at 512.389.0315 or send an email to support@fgtcustomerservice.com.

Consent

Front Gate only collects, uses, and/or discloses your Personal Information with your consent or as otherwise provided for in this Policy. The choice to provide your Personal Information, either directly or through a third party, is always yours. The way in which consent is sought, however, may vary depending on the sensitivity of the information. In some instances, obtaining consent may be inappropriate, impossible, or impractical. In other instances, the Sites will ask for your express consent in connection with various offers and events. Although Front Gate attempts to ensure that any third party disclosing your Personal Information to Front Gate has your consent to do so, Front Gate encourages you to contact any such third party if you believe the third party has inappropriately disclosed your Personal Information.

Regardless, by using the Sites and/or by providing Front Gate with your Personal Information and engaging in a transaction with Front Gate, you thereby consent to Front Gate's collection, use, and disclosure as described herein. Should your Personal Information be used for a new purpose other than as described herein, new consent will be sought from you unless it is inappropriate, impossible, or impractical to do so.

Your decision to withhold certain information may result in limiting Front Gate's ability to provide you with the services and/or products you request.

Personal Information Collected by Front Gate

In connection with your use of our Sites, we may collect and store the following information:

  • The domain name, but not the e-mail address of visitors to our Sites;
  • The e-mail addresses of users who communicate with us via the Sites or via e-mail;
  • Aggregate information on what pages on our Sites users access or visit;
  • Information provided by the user, such as through registration on the Sites, e-mail update requests and general requests for information (This may include information about your interests and activities, your gender and age, and other demographic information);
  • Information identifying you, such as your name, address, e-mail address, and telephone number; and
  • Information in connection with and/or about your transactions with us and transactions with third parties, such as your payment method (valid credit or debit card number, type, expiration date or other financial information), the bands and venues for which Front Gate Solutions provides ticketing and merchandising services.

How Front Gate Uses Your Personal Information

In General: Front Gate shall obtain your Personal Information via cookies (described below) in addition to information given by you in person, by telephone, via the internet, by mail, by fax and/or through third parties. By providing Front Gate with your Personal Information in connection with your use of Front Gate's ticketing services and/or any of the features/functions of the Sites, you consent to Front Gate's collection and use of your Personal Information as for the following purposes:

  • To provide the products and services requested via the Sites;
  • To complete a transaction wherein users purchase tickets to events;
  • To provide customer support (including the administration of Sites usage, monitoring traffic levels, and contacting you regarding improvements we make to our Sites and services);
  • To respond to customer inquiries about products and services;
  • To manage your account;
  • To analyze your use of the products and services offered by Front Gate (including the use of your IP address to analyze trends, administer the Sties, track user movement, and gather broad demographic information for aggregate use);
  • To understand our customers' and prospective customers' needs;
  • To offer products and services to meet those needs;
  • To improve upon the products and services offered by Front Gate;
  • To provide targeted marketing to you of products and services offered by Front Gate and/or third parties associated with Front Gate;
  • To inform you of upcoming concerts and events that may be of interest to you;
  • To safeguard your interests;
  • To enforce Front Gate's terms and conditions (including the terms and conditions of this privacy policy);
  • To meet legal requirements; and
  • To otherwise conduct Front Gate business as otherwise described to you.

Your Personal Information may be transferred, used, and/or stored outside the country in which you reside (for example, most Personal Information provided by users will be transferred to and stored on servers in the US). By providing Front Gate with your Personal Information in connection with your use of Front Gate's ticketing services and/or any of the features/functions of the Sites, you consent to such transfer, use, and/or storage. All Personal Information transferred, used, and/or stored outside the country in which you reside will then be subject to the laws of that jurisdiction, including, but not limited to, the Patriot Act. As a result, your Personal Information may not be subject to the same protections it would receive in your resident country.

We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Registered Users: In order to use some of the Sites, a user may first complete the registration form. During registration a user gives contact information (such as name, address, and email address). We use this information to contact the user about services on the Site for which the user has expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as, username and password), but this is encouraged so we can provide a more personalized experience on the Site. We may use your e-mail address to contact you directly regarding services, products or information that we believe might interest you.

Order Forms: We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user. We may also use your e-mail address to contact you regarding upcoming services, products, or information that we believe might interest you.

Credit Card Information: We store all information that we collect through the ordering process excluding the actual credit card number. We do NOT store credit card numbers in our database, nor is the credit card number stored at any point on our server, it is transmitted directly to gateway (currently authorize.net). Please click here to review their privacy and security policies.

Cookies: A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the sites uses to track the pages you've visited. When you register at the Sites, Front Gate uses a cookie to store a unique, random user ID. We do not store passwords or any personal information about you. We may use this ID to identify you anonymously in our database and to track information while you are on our Sites. Cookies also enable you to enter the Sites as a registered user without having to log on each time. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use the Sites. However, if you turn off cookies, then you may not be able to utilize certain features of the Sites.

Disclosure to Third Parties:

We do not disclose any nonpublic personal information about you to anyone, except with your consent and as permitted by law, in the following situations:

Event Providers: Front Gate does not develop, book, plan, organize, or otherwise produce the event for which you may purchase a ticket. Front Gate only provides ticketing services in connection with those events. The persons and/or entities that produce those events are Front Gate clients. We may choose to disclose all of the information we collect, as described above, to Front Gate clients in conjunction with processing transactions on their behalf and providing services to such clients where you are a customer of the client, to companies that perform marketing services on our behalf, or to other similar companies with whom we have joint marketing agreements. Data collected on the marketing and merchandising sites for our clients may be jointly owned by Front Gate and the respective client. Front Gate has no control or responsibility for the use of this jointly owned data by our clients and, although Front Gate requires such clients to assume responsibility for compliance with all applicable privacy legislation, the clients can use this data as they desire without Front Gate's knowledge or permission. For information about their privacy policies and your use of your nonpublic, personal information, please review their privacy policies or contact them directly.

Limited Information to Providers / Business Partners: Front Gate may share aggregate information about our users with advertisers, business partners, sponsors and other third parties, though such summary information will not identify any specifics related to you. We partner with certain third parties to provide specific services. For example, internet connectivity, computer crime investigation, incident response, web hosting, etc. These third parties are not allowed to use Personal Information except in conjunction with providing these services. Those third parties are required to act, at all times, in a manner consistent with this Policy.

Business Transactions: In the event Front Gate goes through a business transition, such as a merger, acquisition, or sale of a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. In the event such a transaction is not consummated, Front Gate will require that the other party(ies) to the transaction not use and/or disclose your Personal Information in any manner whatsoever for any purpose, and require the return and/or destruction of such Personal Information.

Surveys and Contests: From time-to-time our Sites may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user; therefore, has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be shared with the contest or survey sponsors and used to notify the winners and award prizes. The terms of a contest may provide, among other things that the identities of the contest winners may be made public. Survey information may also be used for purposes of monitoring or improving the use and satisfaction of the Sites. Though we may use an intermediary to conduct these surveys or contests, they may not use users' Personal Information for any secondary purposes.

Required by Law: Finally, we may need to disclose personal information when required by law when we believe that such action is necessary to comply with a current judicial proceeding, a court order, criminal investigation, governmental tax reporting requirement, and/or legal process. In those instances, Front Gate shall disclose only the Personal Information specifically requested and will take all reasonable precautions to assure that the authorities requesting the Personal Information have legitimate grounds to do so.

Choices/Opt Out

By using the Sites and/or by providing Front Gate with your Personal Information and engaging in a transaction with Front Gate, you thereby consent to Front Gate's collection, use, and disclosure as described herein. If you prefer that we not disclose Personal Information about you to nonaffiliated third parties, you may opt out of those disclosures; that is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you receive communications from us that you do not want to receive, you can opt-out from receiving these communications, by specifically telling us to stop sending them to you. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking the unsubscribe link in the email or emailing us at support@fgtcustomerservice.com.

On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

We will apply the Opt-Out policies discussed above in the event we propose to disclose your information to a third party in a manner other than as described in this Policy.

Security for Users

In General: Front Gate maintains physical, electronic, and procedural safeguards (all meeting and/or exceeding industry standards) to guard your nonpublic personal information from unauthorized and/or unnecessary use and/or disclosure. For example, Front Gate restricts access to your nonpublic personal information to those employees who need to know that information to provide services to you. Front Gate requires its clients and service providers to protect your personal information and comply with all applicable privacy laws. In addition, whenever possible and feasible, Front Gate requires and/or utilizes electronic safeguards (such as encryption and firewall protection) to further guard your personal information.

Please note: emails and other information you send to us is not encrypted and cannot be considered a secure means of transmitting sensitive information. For that reason, Front Gate will never ask you to submit your financial data such as your credit card account numbers, via e-mail. You should be aware of the limitations of security, authentication, encryption, and privacy measures used in connection with the Internet and that any information you transmit through the Sites may be damaged, corrupted, "sniffed" and/or accessed by another person without your permission.

REGARDLESS OF THE PRECAUTIONS TAKEN BY YOU OR BY US, "PERFECT SECURITY" DOES NOT EXIST ON THE INTERNET. ALTHOUGH WE TAKE ALL REASONABLE EFFORTS TO PROTECT YOUR PRIVACY, WE CANNOT ENSURE OR WARRANT THE ULTIMATE SECURITY OF ANY INFORMATION YOU TRANSMIT.

Linked Sites: The Sites may contain links to other sites. Please be aware that Front Gate may not be responsible for content or the privacy practices of such other sites. We encourage our users to be aware when they leave our Sites and to read the privacy statements of each and every website that collects Personal Information. This privacy statement applies solely to information collected by this site.

Children's Privacy: Our Sites are not directed at children under the age of 13 and do not knowingly collect personal information from children under the age of 13. If Front Gate obtains actual knowledge that it has obtained personal information about a child under the age of 13, that information is immediately and permanently deleted from our records.

Access to Information and Correction of Inaccurate Information

If you would like to review your Personal Information, if you have a comment, question or request regarding your Personal Information, if you would like to correct inaccurate information, or if you would like to complain about how Front Gate handles your personal information, you may contact the VP of Marketing who is our Privacy Officer, although other individuals within the Front Gate have responsibility for the day-to-day collection and processing of Personal Information and may be delegated to act on behalf of the Privacy Officer. Of course, you will be required to verify your information and provide other details about your request to assist Front Gate in a proper response.

Despite your request, there may be circumstances where Front Gate is unable to provide access to your Personal Information and/or Front Gate may deny access for legally permissible reasons (such as where your Personal Information contains reference to other individuals and is not reasonably severable, and/or where your Personal Information cannot be disclosed for legal, security, or commercial reasons). In any circumstance in which Front Gate is unable to provide you with access to your Personal Information, Front Gate will advise you as to the reason(s) therefor.

There are three easy ways to contact the Privacy Officer:

  1. E-mail: You can e-mail at support@fgtcustomerservice.com
  2. By Telephone: You may call us at 888.512.SHOW or 512.389.0315. If you call after normal business hours, please leave a message and your telephone number. We will get back to you as quickly as possible. Normal office hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Central Time.
  3. By U.S. Mail: Send mail to Front Gate at:

    Front Gate Tickets
    PO Box 684970
    Austin, TX 78768

Changes to Privacy Policy

Front Gate may occasionally change this Privacy Policy. If we do, we will post the changes on the Sites and take reasonable steps to provide notice to you of such changes. The changes will take effect as soon as posted. We recommend that all users periodically review the Sites to become familiar with any changes to this Privacy Policy and/or any other Front Gate policy.

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